Resonate CX
Jacob Kandathil has extensive work experience in product management and marketing. Their most recent position was as the Head of Product and Marketing at Resonate Solutions since February 2023. Previously, they worked at MYOB, where they held the role of Group Product Manager (Segment: New and Serious) from July 2021 to February 2023, and as a Senior Product Manager from August 2019 to July 2021. Prior to that, they worked at Optus as a Senior Manager - Home propositions (Product Manager) from March 2017 to August 2019, and as a Manager Home Propositions (Product Manager) from January 2016 to March 2017. Jacob also served as a Sr Product Marketing Manager for ACUVUE at Johnson & Johnson Pacific from April 2012 to January 2016. Additionally, they have experience as a National Product Marketing Manager for Bacardi Rums at Bacardi India Private Limited from July 2011 to February 2012. Before that, they worked as a National Product Marketing Manager for Ray-Ban at Luxottica India Private Limited from December 2009 to June 2011. Jacob also worked as a Brand Manager for Polo Ralph Lauren Eyewear at Luxottica Group from May 2009 to November 2009. Their earliest role was as an Assistant Manager Sales at Otis Elevator Company India Ltd. from June 2003 to March 2008. Throughout their career, Jacob has demonstrated expertise in strategic planning, brand management, market analysis, and team leadership.
Jacob Kandathil completed their MBA in Marketing at the Indian School of Business from 2008 to 2009. Prior to that, they obtained a B.Tech degree in Mechanical Engineering (Production Stream) from the University of Kerala between 1999 and 2003. In 2020, they also obtained a certification in Developing Your Emotional Intelligence from LinkedIn.
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Resonate CX
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Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. Resonate is the leading Australian Voice of the Customer (VoC), Voice of the Employee (VoE) and NPS Management software provider. Through a structured methodology, Resonate.CX's platform is designed to systematically improve customer experience. We’ve built one of the world’s leading VoC, VoE, and Experience Management – platforms that empower delightful experiences and drive revenue for our customers across industries, for brands that want to take the lead using the “experience advantage.”