Resonate CX
Jessica G. has over 20 years of experience in customer and application support, with current responsibilities as a Customer and Application Support Manager at Resonate Solutions since November 2020. Previously, Jessica served as an Information Technology Business Relationship Manager at Marsh & McLennan Companies, where key duties included building strategic relationships and supporting business change. At JLT Australia, Jessica worked as an Application Support Analyst focused on Risk Management systems, and at BNP Paribas Securities Services, held roles as an IT Problem Manager and Quality Assurance Facilitator, developing ITIL-aligned solutions and performing compliance analysis. Early career experience includes a Help Desk Analyst position at ASX, where Jessica improved first call resolution rates and managed major incidents effectively.
Resonate CX
1 followers
Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. Resonate is the leading Australian Voice of the Customer (VoC), Voice of the Employee (VoE) and NPS Management software provider. Through a structured methodology, Resonate.CX's platform is designed to systematically improve customer experience. We’ve built one of the world’s leading VoC, VoE, and Experience Management – platforms that empower delightful experiences and drive revenue for our customers across industries, for brands that want to take the lead using the “experience advantage.”