Resonate CX
Jin Wen has a strong background in software development with over 17 years of experience. Jin is currently serving as the Head of Software Development at Resonate Solutions. Prior to this, they worked at Bluewater Control as a Team Lead and Solutions Architect for four years. Before that, they held the position of Senior Software Engineer at Decideware for five years. Jin also has experience in the financial industry, having worked as an Associate at JPMorgan Chase and as a Senior Software Engineer at Aon Hewitt. Jin began their career as an ASP.NET Developer and Project Lead at Citibank. Jin's early experience includes working as a Java Developer and Intern at A-STAR SIMTech.
Jin Wen obtained a B.Eng degree in Computer Engineering (Hon) from Nanyang Technological University Singapore, which they attended from 2001 to 2005. In addition, they have obtained various certifications, including First Aid from St John Ambulance Australia (NSW) in 2022, Certified SAFe® 5 Agilist from Scaled Agile, Inc. in 2020, AWS Innovate Online Conference - Global Edition - Certificate of Attendance from Amazon Web Services (AWS) in 2019, and Microsoft Certified Professional Developer (MCPD): ASP.NET Developer 3.5 and Microsoft Certified Technology Specialist (MCTS): .NET Framework 3.5, ASP.NET Applications from Microsoft in 2011.
Resonate CX
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Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. Resonate is the leading Australian Voice of the Customer (VoC), Voice of the Employee (VoE) and NPS Management software provider. Through a structured methodology, Resonate.CX's platform is designed to systematically improve customer experience. We’ve built one of the world’s leading VoC, VoE, and Experience Management – platforms that empower delightful experiences and drive revenue for our customers across industries, for brands that want to take the lead using the “experience advantage.”