Resonate CX
Kevin Chen is a Software Engineer II & Product Owner at Resonate CX, where Kevin roadmaps the future of an internal tool. Previously, Kevin was a Full Stack Software Engineer at Lotus AI and undertook a Full Stack Bootcamp at _nology.io. Kevin also worked as a Brand and Identity Designer at Free Spirits Dance Co. and as a Digital Designer at Modern Art Framing. Kevin holds a Bachelor's degree in Industrial and Product Design from the University of Technology Sydney.
Resonate CX
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Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. Resonate is the leading Australian Voice of the Customer (VoC), Voice of the Employee (VoE) and NPS Management software provider. Through a structured methodology, Resonate.CX's platform is designed to systematically improve customer experience. We’ve built one of the world’s leading VoC, VoE, and Experience Management – platforms that empower delightful experiences and drive revenue for our customers across industries, for brands that want to take the lead using the “experience advantage.”