Resonate CX
Vereen Leow is a Customer Success Manager at Resonate Solutions, focusing on customer and employee experience along with Voice of Customer (VoC) consulting since January 2022. Prior experience includes roles at The Peninsula Hotels as Lobby Manager and various positions at Mandarin Oriental Hotel Group as Director of Learning and Development. Vereen's extensive tenure at The Ritz-Carlton, Millenia Singapore involved multiple leadership roles in learning and development, quality administration, and guest relations from May 2001 to July 2015. Vereen commenced the hospitality career as a trainee at The Ritz-Carlton Club Lounge in early 2000. Vereen holds a Diploma in Hospitality & Tourism from Temasek Polytechnic, completed in 2001.
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Resonate CX
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Your Vision + Our Platform = Brand Advocates All customers and employees want is to be heard. We bridge the gap between you and your customers to create brand advocates. Our platform uses award-winning AI tools and machine learning to analyse data across interactions, including facial and text analytics to provide valuable insight, amplify strengths, and establish your front line. Resonate is the leading Australian Voice of the Customer (VoC), Voice of the Employee (VoE) and NPS Management software provider. Through a structured methodology, Resonate.CX's platform is designed to systematically improve customer experience. We’ve built one of the world’s leading VoC, VoE, and Experience Management – platforms that empower delightful experiences and drive revenue for our customers across industries, for brands that want to take the lead using the “experience advantage.”