The Retail Performance Company
Alex Zhang currently serves as Vice President at rpc - The Retail Performance Company, focusing on business and management training, coaching, and consultation since June 2023. In addition, Alex is the CEO and founder of Long Journey, a smart retail jewelry brand established in January 2019, which integrates the principles of Yinyang-Wuxing into its business model across multiple sales channels. Previous experience includes key roles such as Omni Sales Vice President at Sonos, Inc., Vice President of Retail Operations at Leyou, and Retail General Manager at Li-Ning, among others. Alex holds a Bachelor's degree in Industry Design and Visual Presentation from Nanjing Arts Institute, completed in 2000.
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The Retail Performance Company
We are The Retail Performance Company (rpc), the consulting firm dedicated to the entire process of customer-centric transformation: from strategy, via customer experience design, training, coaching, qualification and talent management to data analytics. On the journey from strategy to action, we strive to make retail an exciting place. A place that creates an inspirational, seamless customer experience. Our joint competencies enable us to offer comprehensive solutions for sales excellence across six service lines: consulting, coaching, training & qualification, talent management, customer experience design and data analytics. We deliver customer-centric transformation that inspires and we inspire our customers to be better to their customers. In a nutshell: Inspiring customer-centric transformation. On our fifth anniversary in 2018, we are celebrating our transformation from a Germany-based startup into a growing international player with a presence in ten countries. Our success is founded on a strong partnership between our sophisticated clients and our passionate employees, meeting the challenges of retail transformation together. At rpc, we pride ourselves on achieving the perfect mix: a list of renowned clients, tough-as-nails project management and a workplace that feels like a startup. Get a short snapshot how it feels to be part of our team: http://bit.ly/rpc-inspiring-customer-centric-transformation Find us also on Instagram: https://www.instagram.com/wearerpc/