Jen Walsh

Jen brings a passion for optimizing customer experience. She enjoys diagnosing challenges and improving inefficiencies while reducing costs and driving technology innovation. For her, it’s about helping clients see the “art of the possible” and what they can achieve for both their business and their customers when they think about their long-term strategic goals.

Jen has over 20 years in various consulting and industry roles directing enterprise-wide strategic growth and customer experience transformation programs. She is also a published thought leader on operational excellence and utilizing Artificial Intelligence and Machine Learning to enhance customer experience.

In her free time, Jen loves watching her children take on new challenges as they pursue their academic, athletic, and creative endeavors. She has a passion for international travel and experiencing new cultures, languages, and cuisines. A Colorado native, Jen is a loyal Broncos and Nuggets fan.