Kumi Shafer

Kumi Shafer is an experienced professional in customer success and sales management, currently serving as Manager of Customer Success Strategy & Operations at Revinate since January 2025. Previously, Kumi held managerial roles at Udemy, overseeing commercial customer success with a focus on retention and growth across the Americas and LATAM, and at Glassdoor, where leadership was provided to teams of customer success managers and specialists. Kumi's extensive background includes directorial positions at Revinate, Pan Pacific Hotels Group, and Shangri-La Hotels & Resorts, emphasizing successful client relationship management, strategic account growth, and team leadership. Kumi's career spans roles focused on enhancing customer engagement, driving retention, and achieving significant revenue goals, supported by a Bachelor of Science in Hospitality Management from California State Polytechnic University-Pomona.