The AcceleratorKMS Developer/Administrator is a senior-level role responsible for the implementation, configuration, and ongoing administration of the Accelerator Knowledge Management System (AKMS) for our clients. This position requires technical expertise, a deep understanding of operational workflows, and the ability to collaborate effectively with stakeholders to ensure the successful deployment and utilization of the system. The ideal candidate will excel in streamlining content management processes, enhancing operational efficiency, and promoting safety and compliance through the effective use of AKMS.
Key Responsibilities:
- Implementation and Configuration:
- Lead the setup, configuration, and customization of AKMS modules for new clients.
- Configure database servers using Microsoft SQL Server and integrate AKMS with existing systems.
- Digitize and transition paper-based forms and processes into AKMS’s electronic workflows.
- System Administration:
- Manage user roles, domains, and access permissions.
- Administer request forms and oversee the effective governance of content within the system.
- Perform complex configurations and installations to tailor the system to client needs.
- Technical Support and Troubleshooting:
- Utilize proficiency in MS Excel, macro programming, SQL databases, and Python to address technical issues and optimize system performance.
- Provide prompt troubleshooting and resolution of system issues to minimize downtime.
- Collaboration and Communication:
- Work closely with clients, project teams, and software vendors to scope requirements, develop solutions, and ensure successful implementation.
- Communicate technical details effectively to non-technical stakeholders.
- Lead end-user training sessions to drive adoption and maximize the system’s value.
- Documentation and Compliance:
- Maintain comprehensive documentation for configurations, designs, and procedures to ensure compliance with ISO standards and industry best practices.
- Implement a single source of truth for operational and technical content management.
- Continuous Improvement:
- Capture and integrate user feedback to enhance system usability and functionality.
- Drive process improvements by leveraging AKMS’s content management capabilities, including intelligent content reuse and automated workflows.