Revolut
Mustapha Carter is an experienced professional in customer relations and dispute resolution, currently serving as an External Dispute Resolution Analyst at Revolut since July 2024. Prior to this role, Mustapha held positions such as Senior Customer Success Specialist at Jeeves and Customer Relations Specialist Team Leader at Starling Bank, where leadership in handling card disputes and fraud complaints was key. Mustapha's background includes significant experience as a Senior Complaints Specialist at Wonga, focusing on reputation restoration and consumer advocacy, as well as complaint handling expertise at Capita Remediation Services and Oakwood Global Finance. Additionally, Mustapha spent time as an Adjudicator at the Financial Ombudsman Service, resolving disputes in the financial sector. Mustapha holds a Bachelor of Arts in Business Administration and Management from the University of Kent and a BTEC National Diploma in Business from Epping Forest College.
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Revolut
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Revolut is an app-based financial services technology company. Founded in 2015 and headquartered in the UK, Revolut serves 20 million customers around the world as they make over 250 million transactions per month. They have over 5,000 employees in offices around the world, including New York, Tokyo, Madrid, Barcelona, Paris, Mexico City, Berlin, Budapest and Bucharest with further expansion planned. Revolut offers both personal and business accounts, helping customers improve their financial health and easily connect with the global economy through a variety of features, including On Demand Pay, personalized Loans, Pet Insurance, Currency Exchange, Budgeting and Analytics, peer-to-peer payments, Saving Vaults, Junior, Stays, and Trading. Revolut’s top five countries, based on the number of retail customers, are the UK with 4.8 million customers, Romania with 2 million, Ireland with 1.9 million, Poland with 1.7 million, and France with 1.5 million customers. In 2021, Revolut raised a $800 million Series E round led by Softbank and Tiger Global, valuing the business at $33 billion.