Rhapsody
Robert Armour is an experienced professional in technical support and customer service, currently serving as Team Lead for Support at Rhapsody since November 2018. In this role, Robert provides metric-assisted support to managers and support teams globally, ensuring the highest quality of customer support and effective handling of escalated issues through collaboration with various departments. Prior experience includes roles as Application Support Engineer II at both Lyniate and Rhapsody Health, where Robert specialized in data integration software support and troubleshooting complex connectivity issues. Earlier positions include Application Support Engineer II at Orion Health, Technician at Insight Global, Data Entry Specialist at eClinical Solutions, and roles in patient safety coordination and administrative support at Genzyme. Robert's educational background includes a BA in Sociology from the University of Massachusetts Amherst and an AA in IT - Network Design from ITT Technical Institute.
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Rhapsody
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Rhapsody partners with healthcare organizations around the globe delivering its adaptable Interoperability Suite to reliably connect, classify, and clean data. Rhapsody health solutions power the applications and workflows that improve clinical, operational, and financial outcomes today while helping teams respond to and prepare for changes on the horizon. Rhapsody is committed to empowering people throughout the healthcare ecosystem, from specialty clinics to large care networks, from public health to health technology, and everything in between. Rhapsody health solutions include: • Corepoint Integration Engine • Rhapsody Integration Engine • Rhapsody API Gateway • Rhapsody EMPI (formerly known as NextGate and Match Metrix) • Rhapsody Provider Registry (formerly known as NextGate) • Rhapsody Semantic (formerly known as HealthTerm by CareCom)