RHB Bank Bhd
David Chong was appointed as Group Chief Operations Officer (“GCOO”) on 2 February 2021. As GCOO, David oversees the overall RHB Banking Group’s operations within Malaysia and ASEAN to achieve excellence, continued improvement and optimization across the Group’s operation functions including credit operations, treasury operations, banking and payment operations, as well as branch operations support, and property services. He also oversees the customer contact centre operations and services of the Bank branches, and provides leadership in driving customer experience and operational excellence strategy and programmes Group-wide, which includes initiatives on robotic process automation.
Prior to his current role, David was the Chief Operations Officer of RHB Bank. He has more than 25 years of experience in various global consulting organisations and Malaysian financial services institutions. He has held various leadership roles in business and marketing and his extensive experience also includes diversified roles in operational transformation, programme management, strategic planning, analytics and customer relationship management.
David is a Chartered Certified Accountant with an MBA from Strathclyde University, United Kingdom.
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RHB Bank Bhd
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RHB Bank Berhad is engaged in retail, business and wholesale banking services. The Company's segments include Group Retail Banking, which focuses on providing products and services to individual customers; Group Business Banking, which caters for funding needs, and deposit collection from small and medium sized enterprises and wholesale clients; Group Wholesale Banking, which includes Group Corporate and Investment Banking, and Group Treasury and Global Markets; Group International Business, which focuses on providing commercial banking related products and services tailored to the needs of the customers in foreign countries, and Support Center and Others, which includes results from other segments. Group Corporate Banking and Investment Banking business caters to funding or lending needs of corporate customers, and offers stockbroking and investment banking products and services. Group Treasury and Global Markets operations are involved in proprietary and non-proprietary trading.