Marcus Wheelwright

Marcus Wheelwright is an experienced professional in customer success and technical support, currently serving as Vice President of Customer Success for the Americas at RIEDEL Communications since September 2022. Previously, Marcus held the position of Manager of Support Engineering at AWS Elemental, where responsibilities included building and leading a tier 3 technical team and establishing a global presence that improved job satisfaction by 20%. With a robust background at Grass Valley, Marcus led high-performing teams in Customer Success, Technical Support, and Professional Services, managing a $45M services and support P&L and building strong relationships with executive clients. Marcus's career also includes various roles in both broadcast media and quality management processes. Educational qualifications include a BS in Organizational Communication, an MBA in Technology, and additional studies at the University of Cambridge and Salt Lake Community College.