Rightworks
Ryan Adams is a seasoned technical support professional with extensive experience in managing large teams and optimizing customer service operations. Currently serving as Senior Director of Technical Support at Rightworks, Ryan oversees a 125+ employee team, maintaining a remarkable 97% transactional Customer Satisfaction (CSAT) rating while handling over 350,000 annual contacts. Previous roles include Director of Technical Support and Manager of Client Services, where Ryan demonstrated expertise in resource forecasting, agent training, and customer escalations. Prior experience includes positions at Sequoya Technologies Group, Right Networks, and Fidelity Investments, focusing on end-user support, troubleshooting, and system administration. Ryan holds a degree from Keene State College.
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Rightworks
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Rightworks is the only intelligent cloud provider offering a unified portfolio of advanced technology solutions purpose-built for accounting firms and professionals. Access to our always-here firm improvement community—Rightworks Academy—amplifies the value. Our customers partner with Rightworks to modernize and elevate their firms, protect client data, and maximize revenue potential.