Rightpoint
Charles Matusevich currently serves as the Associate Director of Analytics and Insights at Rightpoint, and previously held the position of Manager, Operational Analytics at JM&A Group, where leadership of a seven-person team in a call center environment was a key responsibility. Charles has extensive experience in analytics, having worked in roles such as Manager, Consumer Analytics and Strategy at Affirm, Manager, Customer Loyalty and Promotion Analytics at Neiman Marcus Group, and Senior Manager, Analytics & Strategy at American Express, focusing on market metrics and customer insights. Early career positions included internships at FreshPoint, United Airlines, and multiple roles at Universal Orlando Resort, where process improvements and data analysis were emphasized. Charles holds a Bachelor's Degree in Industrial Engineering from the University of Central Florida.
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Rightpoint
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Rightpoint, a Genpact company (NYSE: G) is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens.