Ritual
Kenye' R. currently serves as a CX Quality Specialist at Ritual since August 2021, overseeing program development to enhance support quality and achieve a 70% improvement in cost control. Previously, Kenye' held various positions at Happiest Baby from March 2019 to August 2021, including CX Quality Analyst, CX Support Coordinator, and Customer Care Team Lead, focusing on operational performance, audit processes, and agent escalations. In addition, Kenye' worked as a Sales Development Representative at PatientPop Inc. from November 2018 to March 2019. Kenye' earned a Bachelor of Arts degree in Sociology from the University of California, Santa Cruz.
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Ritual
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Based in sunny Los Angeles, Ritual is a direct-to-consumer health brand that believes it’s crucial to know not just what you’re putting into your body, but why you need it in the first place.