Miriam Wallack

Miriam Wallack serves as the CX Experts and Knowledge Group Lead at Riverside.fm, where responsibilities include the development and management of the Support Experts Team, focusing on high-tier customer support and resolving technical issues. Previously, Miriam held several roles at Gloat, including Product Enablement Expert, where efforts centered on creating collateral for global customer-facing teams, and User Education Specialist, responsible for engaging users and providing technical support. Educational qualifications include a Bachelor of Arts in International/Global Studies from the University of Vermont and a bachelor's degree from Tel Aviv University.