RNIB
Debbie Miller has a diverse work experience spanning over two decades. Debbie is currently working at RNIB as the Customer Experience and Engagement Director. Prior to this role, they held the position of Head of Customer and Supporter Experience at RNIB.
Before joining RNIB, Debbie worked at British Gas for several years, holding various roles such as Channel Development Manager, Customer Service Manager, and Business Manager - Contact Centre.
In 2015, they took on a 12-month secondment at Global Action Plan as a Talent and Development Manager.
Debbie's extensive work experience also includes a long tenure at Play.com, where they served as the Head of Customer Service. In this role, they demonstrated their expertise in understanding customer experience, providing feedback and recommendations for improvement, managing outsourced vendors, and budgeting for the Customer Service Operation. Debbie also had direct management responsibility for a second line support team.
Debbie Miller attended University of Derby from 2006 to 2008, where they studied Business Management. Prior to that, from 1996 to 1998, they obtained A Levels in English Literature, Government and Politics, and Law from Peterborough Regional College. Their educational journey began at Longsands Community College from 1992 to 1996, where they completed their GCSE's.
RNIB
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We’re the Royal National Institute of Blind People (RNIB), one of the UK’s leading sight loss charities and the largest community of blind and partially sighted people. We recognise everyone’s unique experience of sight loss and offer help and support for blind and partially sighted people – this can be anything from practical and emotional support, campaigning for more accessible transport, reading services and the products we offer in our online shop. We’re a catalyst for change – inspiring people with sight loss to transform their own personal experience, their community and, ultimately, society as a whole. Our focus is on giving them the help, support and tools they need to realise their aspirations. Everyday 250 people begin to lose their sight; RNIB has a crucial role to play in creating a world where there are no barriers to people with sight loss. We want society, communities and individuals to see differently about sight loss. This page is monitored Monday-Friday 9am-5pm. Our Helpline provides advice and support weekdays 8am–8pm and Saturdays 9am-1pm. You can call them on 03031 239999. If you are going through a difficult time and need to speak to someone urgently, Samaritans are available 24 hours a day. You call them for free on 116 123. In an emergency please call 999.