Carlos Gabriel Alves

Carlos Gabriel Alves is a professional with extensive experience in customer support, specializing in various roles within the industry. Currently a Back Office Specialist at Pontica Solutions, Carlos has previously excelled as a Customer Support Specialist at Bet999 and a Customer Support Agent at AppGreat, focusing on providing assistance in English and Portuguese. Carlos has a strong background in operations, having served as a Senior Operations Associate at Sporty Group, where responsibilities included team leadership, training, and process development. Prior roles include serving as a Customer Support Advisor at The Stars Group, a Customer Experience Agent at CPM International Contact Centre, and a Corporate Communication Consultant at SOAP Apresentações no Estado da Arte. Carlos holds a Bachelor’s degree in Communication, Journalism from Universidade Metodista de São Paulo and a specialization in Communication from Brandster | Branding School.