Amrit Gurung

Amrit Gurung has a diverse and extensive work experience in the customer service industry, particularly in call center operations. They began their career as a Customer Service Representative at Rolling Plans Pvt. Ltd. for Ncell Call Center in 2013. After serving in this role for two years, they were promoted to Supervisor, where they managed a team of call center agents and monitored the team's operations.

In 2016, Amrit Gurung joined the company as Head Supervisor for Ncell Call Center, where they played a key role in strategic planning and implementation to achieve overall performance targets. They also acted as a trainer for a Work Force Management (WFM) tool and managed a team of over 250 customer care representatives, including supervisors and MIS staff.

Following their successful tenure as Head Supervisor, Amrit Gurung transitioned to the role of Assistant Call Center Incharge at Rolling Plans Pvt. Ltd. In this position, they focused on maintaining and improving call center operations, including system performance, HR objectives, and equipment maintenance. They also implemented integration programs for recognition and incentive plans to motivate the team.

In 2018, Amrit Gurung was promoted to Assistant Manager of Call Center Operations, where they were responsible for meeting organizational goals, ensuring policy adherence, and financial management. They also met with clients to discuss operational matters and influenced senior-level partners.

In 2019, they took up the position of Operations Manager for Contact Center Operations, where they focused on workforce management, budget projection, SOP design, and continuous improvement of contact center productivity. They also coordinated events and major planning initiatives.

Recently, in 2021, Amrit Gurung joined Rolling Plans Pvt. Ltd. as a Senior Manager of HR & Operation and Vice President of Rolling Event. In this role, they support the company's overall mission and strategic goals, oversee HR-related tasks, and manage performance appraisal systems and benefits programs. They also lead and evaluate the work of other employees, ensuring a healthy working environment.

Overall, Amrit Gurung has had a progressive career in the customer service industry, demonstrating strong leadership skills and expertise in call center operations and management.

Amrit Gurung attended Shiddhi Ganesh High School from 1997 to 2010. After completing high school, Amrit enrolled at Prime International College from 2010 to 2012, where they studied Business/Commerce. In 2012, they transferred to South Western State College to pursue a Bachelor's degree in Business Studies, which is still ongoing as of 2015.