Route 101 Ltd.
Adam Heaton is an accomplished business development consultant with over 20 years of experience in B2B sales, currently serving at Route 101 Ltd. since January 2021, focusing on enhancing customer and employee satisfaction. Adam's extensive background includes roles as a Business Development Specialist at Blackstar Solutions Ltd. and IP Integration, as well as freelance consulting. Adam is also involved in the equestrian sector, serving as a judge for the National Reining Horse Association and previously on the Reining Committee for the Federation Equestre Internationale. Adam holds a BSc degree in Mathematics from De Montfort University and Leicester Polytechnic.
Route 101 Ltd.
Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We assist businesses like yours in providing seamless customer service across every channel through our best-in-class contact centre software. Our comprehensive offering includes scalable omnichannel cloud platforms, IVR, Customer Self Service, Conversational AI, secure payment channels and knowledge management. And that's just the beginning – we go the extra mile to offer these additional solutions that support your business further: - Workforce Management tools for managing, developing and engaging your staff - Analytics tools to drive measurable improvements - Contact centre software integrations to expand your CX ecosystem - CX services and training to maximise the use of your new or existing contact centre technology - Specialist support services, ensuring your business is always taken care of and facilitating ongoing optimisation and value realisation By choosing Route 101, you gain access to a range of market-leading vendors in the CCaaS and UCaaS space, such as NICE, Zendesk, PolyAI, Calabrio, Sycurio, Ada, Gamma, and more. This collaborative approach makes our team well-equipped to seamlessly implement and support the technology solutions that align with your business’s unique needs and goals. Ready to elevate your CX? Start working with us today!