Route 101 Ltd.
Benjamin Wood is an experienced sales professional with a strong background in the telecommunications and customer service sectors. Currently serving as Enterprise Sales Manager at Connex One since January 2022, Benjamin previously held the position of Sales Manager at Puzzel, a leading European CCaaS provider, from March 2021 to January 2022. Prior roles include Business Development Manager at Datasharp Integrated Communications, where responsibilities involved introducing innovations in the ICT & Telecom industry from May 2016 to March 2021, and Business Development Manager at Infinity Group UK focusing on hosted telephony for small businesses. Benjamin began their career as a Channel Development Executive at Nine Wholesale, managing accounts with channel partners from December 2012 to January 2015. Educationally, Benjamin holds a Bachelor's degree in Outdoor Adventure from Plymouth Marjon University and attended Warminster School.
Route 101 Ltd.
Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We assist businesses like yours in providing seamless customer service across every channel through our best-in-class contact centre software. Our comprehensive offering includes scalable omnichannel cloud platforms, IVR, Customer Self Service, Conversational AI, secure payment channels and knowledge management. And that's just the beginning – we go the extra mile to offer these additional solutions that support your business further: - Workforce Management tools for managing, developing and engaging your staff - Analytics tools to drive measurable improvements - Contact centre software integrations to expand your CX ecosystem - CX services and training to maximise the use of your new or existing contact centre technology - Specialist support services, ensuring your business is always taken care of and facilitating ongoing optimisation and value realisation By choosing Route 101, you gain access to a range of market-leading vendors in the CCaaS and UCaaS space, such as NICE, Zendesk, PolyAI, Calabrio, Sycurio, Ada, Gamma, and more. This collaborative approach makes our team well-equipped to seamlessly implement and support the technology solutions that align with your business’s unique needs and goals. Ready to elevate your CX? Start working with us today!