Route 101 Ltd.
Bryony Jenkin is a seasoned professional with extensive experience in administration and management roles across various sectors. Currently serving as a Sales Administrator at Route 101 Ltd. since May 2023, Bryony previously held the position of Practice Manager at CVS Group Plc, overseeing multiple branches and managing a team of over 40 staff members. Prior roles include Customer Care Manager at The Vet, where Bryony enhanced customer service within a veterinary practice, and Group Travel Manager at the SS Great Britain Trust, focusing on revenue generation and business relationships. Bryony's career also includes customer service positions at Bristol and Newquay Airports, as well as a role as a Contact Centre Advisor at HM Revenue & Customs. Educational accomplishments include a Foundation degree in Public Services and a BTEC National Diploma in Acting.
Route 101 Ltd.
Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We assist businesses like yours in providing seamless customer service across every channel through our best-in-class contact centre software. Our comprehensive offering includes scalable omnichannel cloud platforms, IVR, Customer Self Service, Conversational AI, secure payment channels and knowledge management. And that's just the beginning – we go the extra mile to offer these additional solutions that support your business further: - Workforce Management tools for managing, developing and engaging your staff - Analytics tools to drive measurable improvements - Contact centre software integrations to expand your CX ecosystem - CX services and training to maximise the use of your new or existing contact centre technology - Specialist support services, ensuring your business is always taken care of and facilitating ongoing optimisation and value realisation By choosing Route 101, you gain access to a range of market-leading vendors in the CCaaS and UCaaS space, such as NICE, Zendesk, PolyAI, Calabrio, Sycurio, Ada, Gamma, and more. This collaborative approach makes our team well-equipped to seamlessly implement and support the technology solutions that align with your business’s unique needs and goals. Ready to elevate your CX? Start working with us today!