Route 101 Ltd.
Cal Mulvey is a seasoned professional with extensive experience in customer experience solutions and business development. Currently serving as a CX Solutions Consultant at Route 101 Ltd. since June 2021, Cal collaborates with technology leadership teams to deliver tailored solutions that enhance customer and agent experiences. Previous roles include NHS Volunteer Responder, where Cal contributed to community support during the pandemic, and Business Development Manager at MaxContact, where Cal played a key role in establishing and expanding the business in the contact center as a service (CCaaS) sector. Cal’s career also encompasses significant positions in business development and sales across various sectors, bolstered by a Bachelor of Science in Audio and Music Production from Liverpool John Moores University.
Route 101 Ltd.
Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We assist businesses like yours in providing seamless customer service across every channel through our best-in-class contact centre software. Our comprehensive offering includes scalable omnichannel cloud platforms, IVR, Customer Self Service, Conversational AI, secure payment channels and knowledge management. And that's just the beginning – we go the extra mile to offer these additional solutions that support your business further: - Workforce Management tools for managing, developing and engaging your staff - Analytics tools to drive measurable improvements - Contact centre software integrations to expand your CX ecosystem - CX services and training to maximise the use of your new or existing contact centre technology - Specialist support services, ensuring your business is always taken care of and facilitating ongoing optimisation and value realisation By choosing Route 101, you gain access to a range of market-leading vendors in the CCaaS and UCaaS space, such as NICE, Zendesk, PolyAI, Calabrio, Sycurio, Ada, Gamma, and more. This collaborative approach makes our team well-equipped to seamlessly implement and support the technology solutions that align with your business’s unique needs and goals. Ready to elevate your CX? Start working with us today!