Route 101 Ltd.
Daniel Sims is an experienced professional with a solid background in bid management and marketing. Currently serving as a Bid Manager at Route 101 Ltd. since April 2018, Daniel previously held key positions such as Head of Marketing at Bud Systems and Marketing & Communications Manager at FundsLibrary. Daniel's early career includes roles as a Bid Manager at both Capita IT Enterprise Services and Blom, as well as a Business Development Executive at CCT. This diverse experience in both marketing and bidding processes demonstrates Daniel's expertise in driving business development and communication strategies.
Route 101 Ltd.
Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We assist businesses like yours in providing seamless customer service across every channel through our best-in-class contact centre software. Our comprehensive offering includes scalable omnichannel cloud platforms, IVR, Customer Self Service, Conversational AI, secure payment channels and knowledge management. And that's just the beginning – we go the extra mile to offer these additional solutions that support your business further: - Workforce Management tools for managing, developing and engaging your staff - Analytics tools to drive measurable improvements - Contact centre software integrations to expand your CX ecosystem - CX services and training to maximise the use of your new or existing contact centre technology - Specialist support services, ensuring your business is always taken care of and facilitating ongoing optimisation and value realisation By choosing Route 101, you gain access to a range of market-leading vendors in the CCaaS and UCaaS space, such as NICE, Zendesk, PolyAI, Calabrio, Sycurio, Ada, Gamma, and more. This collaborative approach makes our team well-equipped to seamlessly implement and support the technology solutions that align with your business’s unique needs and goals. Ready to elevate your CX? Start working with us today!