Route 101 Ltd.
Fern C. is an accomplished Professional Services Consultant with extensive experience in delivering Cloud Technologies, SaaS, and CCaaS Solutions, including GenesysCloud and VoxivoCX. Currently serving as Principal CX Consultant at Route 101 Ltd. since April 2021 and previously as Senior Professional Services Engineer at Foehn, Fern has a strong background in project delivery, resource planning, and customer support, supported by 10 years in contact centre operations. Fern's skill set includes solution design, coaching, training, project management, and change management, with a history of roles at organizations including NewVoiceMedia, PeoplePlus UK, and A4e, as well as a foundational role at Thomas Cook. Fern's education includes attendance at Notre Dame High School.
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Route 101 Ltd.
Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We assist businesses like yours in providing seamless customer service across every channel through our best-in-class contact centre software. Our comprehensive offering includes scalable omnichannel cloud platforms, IVR, Customer Self Service, Conversational AI, secure payment channels and knowledge management. And that's just the beginning – we go the extra mile to offer these additional solutions that support your business further: - Workforce Management tools for managing, developing and engaging your staff - Analytics tools to drive measurable improvements - Contact centre software integrations to expand your CX ecosystem - CX services and training to maximise the use of your new or existing contact centre technology - Specialist support services, ensuring your business is always taken care of and facilitating ongoing optimisation and value realisation By choosing Route 101, you gain access to a range of market-leading vendors in the CCaaS and UCaaS space, such as NICE, Zendesk, PolyAI, Calabrio, Sycurio, Ada, Gamma, and more. This collaborative approach makes our team well-equipped to seamlessly implement and support the technology solutions that align with your business’s unique needs and goals. Ready to elevate your CX? Start working with us today!