Route 101 Ltd.
Fiona Virtue is a seasoned professional with extensive experience in customer experience and sales, currently serving as a CXi Consultant at Route 101 Ltd. since September 2023. Virtue's career includes significant roles such as Enterprise Account Director at DocuSign, District Sales Manager at NICE inContact, and Strategic Business Development Manager at Eckoh. In previous positions at Eckoh, Fiona held the titles of Head of Quality Assurance, Strategic Account Manager, and Client Executive. Fiona's educational background includes a Master of Business Administration (MBA) and a BA (Honours) in Leadership and Management, both obtained from The Open University.
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Route 101 Ltd.
Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We assist businesses like yours in providing seamless customer service across every channel through our best-in-class contact centre software. Our comprehensive offering includes scalable omnichannel cloud platforms, IVR, Customer Self Service, Conversational AI, secure payment channels and knowledge management. And that's just the beginning – we go the extra mile to offer these additional solutions that support your business further: - Workforce Management tools for managing, developing and engaging your staff - Analytics tools to drive measurable improvements - Contact centre software integrations to expand your CX ecosystem - CX services and training to maximise the use of your new or existing contact centre technology - Specialist support services, ensuring your business is always taken care of and facilitating ongoing optimisation and value realisation By choosing Route 101, you gain access to a range of market-leading vendors in the CCaaS and UCaaS space, such as NICE, Zendesk, PolyAI, Calabrio, Sycurio, Ada, Gamma, and more. This collaborative approach makes our team well-equipped to seamlessly implement and support the technology solutions that align with your business’s unique needs and goals. Ready to elevate your CX? Start working with us today!