Route 101 Ltd.
Homan Cheung is a seasoned professional with extensive experience in IT support and implementation, currently serving as a Senior Implementation Consultant at Route 101 Ltd. since October 2017. In addition to this role, Homan has previously held positions such as Implementation Engineer, Support Desk Team Leader, and IT Support Engineer, focusing on onsite IT infrastructure and customer Gamma Horizon Contact Centre solutions. As a Freelance DJ and Event Organiser for Cosplay Clubnight, Homan manages event logistics, promotional materials, and social media outreach. Prior experiences include roles at Subfero, MCM eSports, Canada Life, and Apple, showcasing a diverse skill set in customer service, technical support, video production, and administration. Homan holds a Bachelor of Arts with Honors in Media Practice from the University of the West of England.
Route 101 Ltd.
Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We assist businesses like yours in providing seamless customer service across every channel through our best-in-class contact centre software. Our comprehensive offering includes scalable omnichannel cloud platforms, IVR, Customer Self Service, Conversational AI, secure payment channels and knowledge management. And that's just the beginning – we go the extra mile to offer these additional solutions that support your business further: - Workforce Management tools for managing, developing and engaging your staff - Analytics tools to drive measurable improvements - Contact centre software integrations to expand your CX ecosystem - CX services and training to maximise the use of your new or existing contact centre technology - Specialist support services, ensuring your business is always taken care of and facilitating ongoing optimisation and value realisation By choosing Route 101, you gain access to a range of market-leading vendors in the CCaaS and UCaaS space, such as NICE, Zendesk, PolyAI, Calabrio, Sycurio, Ada, Gamma, and more. This collaborative approach makes our team well-equipped to seamlessly implement and support the technology solutions that align with your business’s unique needs and goals. Ready to elevate your CX? Start working with us today!