Route 101 Ltd.
James A. is a seasoned professional with extensive experience in project management, technical implementation, and IT support. Currently serving as a Zendesk Implementation Consultant at Route 101 Ltd. since June 2022, James has previously held roles such as Website Project Manager at Pharmacy Mentor™ and Product Operations Assistant at Twinkl Educational Publishing, where agile practices were effectively employed as scrum master. James has demonstrated leadership skills as an Operation Assistant Team Leader and has managed teams while monitoring KPIs and facilitating onboarding processes. Other positions include Technical Implementation Manager at Qualsys - EQMS and IT Support & UK Office Coordinator at Acts 29, where James contributed to key projects including CRM system implementation and website development. An educational background in English Language from Sheffield Hallam University supports strong communication skills, which have been utilized throughout various roles since 2012.
Route 101 Ltd.
Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We assist businesses like yours in providing seamless customer service across every channel through our best-in-class contact centre software. Our comprehensive offering includes scalable omnichannel cloud platforms, IVR, Customer Self Service, Conversational AI, secure payment channels and knowledge management. And that's just the beginning – we go the extra mile to offer these additional solutions that support your business further: - Workforce Management tools for managing, developing and engaging your staff - Analytics tools to drive measurable improvements - Contact centre software integrations to expand your CX ecosystem - CX services and training to maximise the use of your new or existing contact centre technology - Specialist support services, ensuring your business is always taken care of and facilitating ongoing optimisation and value realisation By choosing Route 101, you gain access to a range of market-leading vendors in the CCaaS and UCaaS space, such as NICE, Zendesk, PolyAI, Calabrio, Sycurio, Ada, Gamma, and more. This collaborative approach makes our team well-equipped to seamlessly implement and support the technology solutions that align with your business’s unique needs and goals. Ready to elevate your CX? Start working with us today!