Route 101 Ltd.
James Hayward is a seasoned business development professional with extensive experience in digital transformation, customer experience, and unified communications. Currently serving as a Senior Consultant for Route 101 Ltd. since August 2019, James specializes in Contact Centre as a Service (CCaaS), AI and automation, and customer engagement technologies. Previous roles include Business Development Director at Solar Communications, where James played a key role in increasing revenue significantly, and Corporate Sales Manager at Incom-CNS Group, focusing on new business sales for unified communication solutions. James has also held various positions at Vodafone, Datasharp UK Limited, Virgin Media Business, and Siemens, contributing to substantial sales growth and project delivery across diverse sectors. Academic credentials include a B.Sc. (Hons) in Computation from The University of Manchester and a BTEC HND in Computer Science from the University of Central Lancashire.
This person is not in any teams
Route 101 Ltd.
Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We assist businesses like yours in providing seamless customer service across every channel through our best-in-class contact centre software. Our comprehensive offering includes scalable omnichannel cloud platforms, IVR, Customer Self Service, Conversational AI, secure payment channels and knowledge management. And that's just the beginning – we go the extra mile to offer these additional solutions that support your business further: - Workforce Management tools for managing, developing and engaging your staff - Analytics tools to drive measurable improvements - Contact centre software integrations to expand your CX ecosystem - CX services and training to maximise the use of your new or existing contact centre technology - Specialist support services, ensuring your business is always taken care of and facilitating ongoing optimisation and value realisation By choosing Route 101, you gain access to a range of market-leading vendors in the CCaaS and UCaaS space, such as NICE, Zendesk, PolyAI, Calabrio, Sycurio, Ada, Gamma, and more. This collaborative approach makes our team well-equipped to seamlessly implement and support the technology solutions that align with your business’s unique needs and goals. Ready to elevate your CX? Start working with us today!