Route 101 Ltd.
James Knight is a seasoned professional with extensive experience in technical consulting, sales and operations planning, and data analytics. Currently serving as a Technical Consultant at Route 101 Ltd. since July 2023, James previously excelled as a Sales and Operations Planning Manager at Simplify, where forecasting and recommendations for the Conveyancing market were key responsibilities. James has a strong background in data leadership, having led data transformation initiatives at Shell Energy UK as Lead Data Analyst and contributed to strategic planning as Strategic Planning and Forecasting Manager. Early career roles included forecasting and scheduling analysis at First Utility and workforce analysis at Intelenet Global Services. With a Bachelor of Engineering in Energy and Sustainability and a strong educational foundation in Naval Architecture and Marine Engineering, James possesses a robust technical and analytical skill set complemented by experience in stakeholder management and continuous improvement initiatives.
Route 101 Ltd.
Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We assist businesses like yours in providing seamless customer service across every channel through our best-in-class contact centre software. Our comprehensive offering includes scalable omnichannel cloud platforms, IVR, Customer Self Service, Conversational AI, secure payment channels and knowledge management. And that's just the beginning – we go the extra mile to offer these additional solutions that support your business further: - Workforce Management tools for managing, developing and engaging your staff - Analytics tools to drive measurable improvements - Contact centre software integrations to expand your CX ecosystem - CX services and training to maximise the use of your new or existing contact centre technology - Specialist support services, ensuring your business is always taken care of and facilitating ongoing optimisation and value realisation By choosing Route 101, you gain access to a range of market-leading vendors in the CCaaS and UCaaS space, such as NICE, Zendesk, PolyAI, Calabrio, Sycurio, Ada, Gamma, and more. This collaborative approach makes our team well-equipped to seamlessly implement and support the technology solutions that align with your business’s unique needs and goals. Ready to elevate your CX? Start working with us today!