Route 101 Ltd.
Kellie Millard is an experienced professional in business operations and sales management, currently serving as the Head of Business Operations at Route 101 Ltd. since November 2018. Prior to this role, Kellie held the position of Sales Operations Manager at StorMagic from March 2015 to November 2018, where responsibilities included developing business activities and ensuring efficient sales operations. Kellie previously worked at Capita IT Services as Head of Sales Operations and CRM Manager, supporting a sales team and overseeing training and performance. Earlier career roles include Sales Administrator at Call Centre Technology, Recruitment Consultant at Lucy Bristow Appointments, and Administrator at Severn River Crossing Plc. Kellie's educational background includes attendance at King Edmunds in Bristol from 1990 to 1997.
Route 101 Ltd.
Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We assist businesses like yours in providing seamless customer service across every channel through our best-in-class contact centre software. Our comprehensive offering includes scalable omnichannel cloud platforms, IVR, Customer Self Service, Conversational AI, secure payment channels and knowledge management. And that's just the beginning – we go the extra mile to offer these additional solutions that support your business further: - Workforce Management tools for managing, developing and engaging your staff - Analytics tools to drive measurable improvements - Contact centre software integrations to expand your CX ecosystem - CX services and training to maximise the use of your new or existing contact centre technology - Specialist support services, ensuring your business is always taken care of and facilitating ongoing optimisation and value realisation By choosing Route 101, you gain access to a range of market-leading vendors in the CCaaS and UCaaS space, such as NICE, Zendesk, PolyAI, Calabrio, Sycurio, Ada, Gamma, and more. This collaborative approach makes our team well-equipped to seamlessly implement and support the technology solutions that align with your business’s unique needs and goals. Ready to elevate your CX? Start working with us today!