Route 101 Ltd.
Liam Pollard is an experienced professional in the field of technology and service delivery, currently serving as a Senior Zendesk Engagement Manager and Implementation Consultant at Route 101 Ltd. since June 2021. Prior to this role, Liam Pollard worked as a Service Delivery Consultant at Ideagen Plc from December 2020 to June 2021. Notable previous positions include Implementation Manager and Computer Systems Validation Lead at Qualsys - EQMS from September 2016 to December 2020, and Information Technology Administrator and Survey Process Team Leader at Quality Health from August 2006 to September 2016. Liam Pollard holds a Bachelor's degree in Information and Business Technology from Sheffield Hallam University.
Route 101 Ltd.
Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We assist businesses like yours in providing seamless customer service across every channel through our best-in-class contact centre software. Our comprehensive offering includes scalable omnichannel cloud platforms, IVR, Customer Self Service, Conversational AI, secure payment channels and knowledge management. And that's just the beginning – we go the extra mile to offer these additional solutions that support your business further: - Workforce Management tools for managing, developing and engaging your staff - Analytics tools to drive measurable improvements - Contact centre software integrations to expand your CX ecosystem - CX services and training to maximise the use of your new or existing contact centre technology - Specialist support services, ensuring your business is always taken care of and facilitating ongoing optimisation and value realisation By choosing Route 101, you gain access to a range of market-leading vendors in the CCaaS and UCaaS space, such as NICE, Zendesk, PolyAI, Calabrio, Sycurio, Ada, Gamma, and more. This collaborative approach makes our team well-equipped to seamlessly implement and support the technology solutions that align with your business’s unique needs and goals. Ready to elevate your CX? Start working with us today!