Route 101 Ltd.
Niamh Rees is an experienced professional currently serving as an Account Manager at Route 101 Ltd. since September 2022. Prior to this role, Niamh worked as a Teaching Assistant at Staffroom Education from March 2022 to September 2022 and gained customer service experience as a Barista with Carmarthenshire County Council from July 2019 to March 2022. Niamh began a career in retail as a Sales Assistant at New Look from September 2017 to September 2018. Academically, Niamh holds a Master’s degree in International Sport Management from Cardiff Metropolitan University, completed in September 2022, and a Bachelor's degree in Business Administration and Management from Cardiff University, obtained in August 2021.
Route 101 Ltd.
Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We assist businesses like yours in providing seamless customer service across every channel through our best-in-class contact centre software. Our comprehensive offering includes scalable omnichannel cloud platforms, IVR, Customer Self Service, Conversational AI, secure payment channels and knowledge management. And that's just the beginning – we go the extra mile to offer these additional solutions that support your business further: - Workforce Management tools for managing, developing and engaging your staff - Analytics tools to drive measurable improvements - Contact centre software integrations to expand your CX ecosystem - CX services and training to maximise the use of your new or existing contact centre technology - Specialist support services, ensuring your business is always taken care of and facilitating ongoing optimisation and value realisation By choosing Route 101, you gain access to a range of market-leading vendors in the CCaaS and UCaaS space, such as NICE, Zendesk, PolyAI, Calabrio, Sycurio, Ada, Gamma, and more. This collaborative approach makes our team well-equipped to seamlessly implement and support the technology solutions that align with your business’s unique needs and goals. Ready to elevate your CX? Start working with us today!