Route 101 Ltd.
Peter Thompson has extensive experience in technology and customer experience roles, currently serving as the Head of CX Shared Services and Head of Zendesk Engagement at Route 101 Ltd. since November 2019. Previously, Peter held significant positions including Head of Information Technology at Bristol Community Health CIC, Manager Network Engineering at Amazon Web Services, and Associate Director at Macquarie Group. Peter's career also includes leadership roles at Eduserv, Thomson Reuters, Lehman Brothers, and NFU Mutual, showcasing a strong background in network engineering and infrastructure management. Peter's educational background includes studies at Bendicts.
Route 101 Ltd.
Route 101 offers award-winning customer engagement solutions that help you reduce operational costs, enhance efficiency, and deliver a next-generation customer experience (CX). We assist businesses like yours in providing seamless customer service across every channel through our best-in-class contact centre software. Our comprehensive offering includes scalable omnichannel cloud platforms, IVR, Customer Self Service, Conversational AI, secure payment channels and knowledge management. And that's just the beginning – we go the extra mile to offer these additional solutions that support your business further: - Workforce Management tools for managing, developing and engaging your staff - Analytics tools to drive measurable improvements - Contact centre software integrations to expand your CX ecosystem - CX services and training to maximise the use of your new or existing contact centre technology - Specialist support services, ensuring your business is always taken care of and facilitating ongoing optimisation and value realisation By choosing Route 101, you gain access to a range of market-leading vendors in the CCaaS and UCaaS space, such as NICE, Zendesk, PolyAI, Calabrio, Sycurio, Ada, Gamma, and more. This collaborative approach makes our team well-equipped to seamlessly implement and support the technology solutions that align with your business’s unique needs and goals. Ready to elevate your CX? Start working with us today!