Susan Schaefer

Susan Schaefer has a diverse work experience spanning multiple companies and roles. Susan began their career at eBay in 2002, starting as a Dealer Services & Customer Support representative before transitioning to the role of New Dealer Acquisition Representative and eventually becoming a Local Market Dealer Consultant. In these roles, Susan was responsible for prospecting new accounts, following up with leads, and providing customer support. Susan also provided on-site sales and product presentations to dealerships nationwide, implemented dealership products, and created ad hoc reports in Salesforce.com.

Susan then joined DrivingSales in 2014 as a Performance Coach, where they coached best practices in the industry and online marketing to dealership management. Susan later became a Customer Success Manager, focusing on building relationships with customers and ensuring their success.

In 2018, Susan joined Thumbtack as an Associate Application Administrator, providing front-line application support to employees and assisting with troubleshooting and software updates. Susan later transitioned to the role of Customer Success Manager, where they continued to build relationships with customers, business partners, and IT team members.

Most recently, Susan joined Route in 2020 as a Jr Salesforce Administrator before being promoted to the role of Salesforce Administrator in 2021.

Susan Schaefer obtained a Bachelor's Degree in Recreation Management with a minor in Management Information Systems from Chadron State College. No specific start or end year for their education is mentioned.