Suzanne Teta

Customer Success Operations Coordinator at Routeware

Suzanne Teta has a diverse work experience spanning multiple industries. Suzanne started their career as a Grade 8 Teacher at Kelly in 2016, where they supported activities in the 8th-grade intensive reading and language arts team. Suzanne then worked as a Data Entry Clerk at DRT Scientific, from 2016 to 2019, transferring data from paper formats into computer files and providing administrative support.

In 2019, Suzanne joined Cass Information Systems as a Client Support Representative, where they verified software, improved services and contracts with waste hauling vendors, and resolved client inquiries. Suzanne then moved on to Routeware, Inc. in 2020, initially working as a Technical Support Team Lead. In this role, they were responsible for documenting software processes, updating the Confluence database, and facilitating communication between various departments.

At Routeware, Suzanne later transitioned to the role of Customer Success Operations Coordinator, starting in December 2022. No end date is provided for this position. The details of their responsibilities in this role are not given.

Suzanne Teta has a Bachelor's degree in Education and Human Services from the University of North Florida, which they obtained from 2014 to 2016. Before attending the University of North Florida, they completed their Associate of Arts degree at St. Johns River State College from 2012 to 2014. Prior to that, Suzanne obtained their high school diploma from Pedro Menendez High School in 2012.

Location

Jacksonville, United States

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Routeware

Routeware is a provider of on-board computers and software solutions to the solid waste and fleet industries.Routeware Global’s integrated software solutions provide smart cities and private haulers with capabilities including fleet automation, back-office and billing, route optimization, and digital communication and education tools. Headquarteredin Portland, Oregon, the company has offices and customers throughout the United States, the United Kingdom, and Canada. Our brands, products, and services include Routeware, Core Computing Solutions, EasyRoute, Webaspx, RouteOptix, Andrews Software Inc. (ASI), and now ReCollect.Managing routes--residential, commercial, or roll-off--is a dynamic, fluid process. Route changes, driver issues, run backs, and truck maintenance issues all compete for your attention. Traditionally, waste haulers have managed this challenging workload with paper, multiple dispatch sites, and expensive radio and cell phone communications.At Routeware, we've pioneered a system that automates all of that. Route adjustments, truck locations, and pick-up/drop-off activity are now communicated automatically between the truck and the office. Your trucks become rich data collectors, feeding everything they're doing back to the office in real-time. Using Routeware's powerful reporting tools, everyone in the office can see exactly what's unfolding on every route. This kind of visibility leads to cost savings, route consolidation, better driver management, reduction of paperwork, and increased revenue.From product engineering to sales and marketing, everything we do is focused on our customers--not only those who use our products but the tens of thousands of homes and businesses our hauling partners service every day. We understand that hauling is a mission-critical, 24/7 business, with the absolute need to pick up 100% of the trash 100% of the time. To do that, haulers need tools that let them see and manage everything that's going on with their drivers and trucks...and connect it with everything that's happening in the office. That's what we do; provide you with the means to transform your hauling operation into a lean competitive business.If these things are important to you--strengthening the driver/management relationship, increasing accountability, reducing costs, and improving the efficiency of your organization--give us a call. Let's start a conversation about how we can put the power of Routeware to work for you.