Ruby
Ed Allen is a seasoned software architect currently employed at Ruby since September 2015, where a leadership role was fulfilled in a comprehensive greenfield re-architecture project transitioning from a legacy monolithic system to a modern distributed architecture utilizing microservices and an enterprise service bus. This transition facilitated significant scaling capabilities to address evolving business demands. Additionally, Ed Allen has been the Manager of Technical Services at The Allen Technology Group since March 1988, overseeing various technical services, including sales support, system design, and software development, primarily serving medium and large manufacturing and logistics enterprises. Ed Allen holds a Bachelor of Science in Computer Science from Indiana University of Pennsylvania, earned between 1983 and 1987.
Ruby
Ruby supports more than 10,000 businesses with live virtual receptionists and 24/7 chat services. But the big thing we do is a hundred little things that help owners cultivate great relationships with clients—from first impressions to lasting loyalty. We’re like the modern version of a handwritten thank you note. Something you do because it’s the right thing to do, not because you have to. We give your clients the personalized service and interactions they deserve, making meaningful connections that help your business grow and thrive. From virtual receptionists that greet callers, transfer calls, take messages, book appointments and perform intake to 24/7 live chat specialists that engage website visitors, answer FAQs and transfer leads to your team—Ruby is the dedicated teammate that makes each conversation better for you and your clients. Try Ruby risk-free. Visit www.ruby.com to get started.