Ruby
Rich Keating has extensive experience in business operations, sales management, and coaching across various industries. Currently serving as the Director of Business Operations at Ruby since November 2020, Rich previously held multiple roles at Evanta, a Gartner Company, where contributions focused on program management for leadership development. At OnCourse Learning, Rich built and led a successful Inside Sales team while managing over $1.5 million in total revenue. Furthermore, Rich's background includes ten years at InsideTrack, where expertise in executive coaching and enrollment management was developed. Rich commenced a career at CorVel Corporation and holds a Master’s degree in Counselor Education from Lewis & Clark College and a Bachelor’s degree in English from Warner Pacific University.
Ruby
Ruby supports more than 10,000 businesses with live virtual receptionists and 24/7 chat services. But the big thing we do is a hundred little things that help owners cultivate great relationships with clients—from first impressions to lasting loyalty. We’re like the modern version of a handwritten thank you note. Something you do because it’s the right thing to do, not because you have to. We give your clients the personalized service and interactions they deserve, making meaningful connections that help your business grow and thrive. From virtual receptionists that greet callers, transfer calls, take messages, book appointments and perform intake to 24/7 live chat specialists that engage website visitors, answer FAQs and transfer leads to your team—Ruby is the dedicated teammate that makes each conversation better for you and your clients. Try Ruby risk-free. Visit www.ruby.com to get started.