Rydal Group
Natalie Whitney is a seasoned professional with extensive experience in billing and customer service management across multiple companies. Currently serving as Group Billing Manager at Rydal Group since October 2024, Natalie previously held the position of Billing Manager at Croft Communications from February 2022 to October 2024. Prior roles include Billing Manager/Internal Account Manager at Interact Technology Ltd from April 2013 to February 2022 and Customer Service Manager at Rely Telecom from September 2008 to April 2013, where a strong emphasis was placed on high standards of customer care. Natalie also served as Customer Care Manager at Economy Calls Ltd and Senior Broker Liaison Officer at Economy Power Ltd. Early experience includes a brief tenure at British Gas. Natalie holds a BA Hons in American/United States Studies/Civilization from the University of Northampton and has additional academic experience from Winthrop University, along with secondary education from Bishop of Llandaff High School.
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Rydal Group
Rydal Group is the brand name of Rydal Communications LTD, Rydal Security LTD & Rydal Energy LTD. Trading over 15 years we have been able to evolve our communications business and continue to add value by expanding our expertise in the IT, security & utilities sector. We are Proud Winners of the Comms National "BEST customer service award 2017" along with being runners up in 2018. In addition to this Rydal was awarded Ericsson LG "New partner of the year 2016", "Global Partner of the year 2018", "Ericsson LG fastest growing partner in 2019" and "Global Partner of the year 2019". These awards are a true testiment to our telecoms devision who have been delivering phone system, broadband and mobile solutions to companiess successfully for over a decade. Founded in 2008 by our Managing Director,Steffan Dancy, Rydal Communications has enjoyed a rapid progression from its beginnings in a small home based location. Today it operates from a three story office base, employs a work force of 55+ and maintains that ‘family team’ approach which has contributed to its success over the years. Two factors have remained constant – Steffan’s initial vision to provide high quality consultative advice to telecom buyers and Rydal’s aim to maintain an excellent reputation through delivery of its three core values – Consult, Connect & Care.