S1Gateway
Ignacio Vela is a seasoned professional in the technology and security sectors, currently serving as a DevOps Engineer at S1Gateway since April 2023. Previously, Ignacio worked at Jemersoft from May 2022 to April 2023 as a Cloud Engineer and DevOps Engineer, and at Accenture Argentina from January 2019 to January 2022, where responsibilities included maintaining application performance and ensuring the steady operation of servers and databases. Earlier experience includes a role as Secretario at Marcelo Alejandro Di Ciaccio from February 2015 to January 2019, managing customer service, administrative tasks, and legal document handling. Ignacio began a career in the security domain as an Installer of Alarms and Cameras at Arana Monitoreo from March 2012 to January 2019, where responsibilities included complete installations and programming of security devices.
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S1Gateway
S1 is the perfect solution for Contact Center Professionals. S1 is a Customer Service Software that allows you to provide great customer support by integrating every digital channel into a single multichannel platform. Our multichannel platform makes it easy to provide customer service through digital channels, routing each case to the right agent (even chatbots!), creating order out of the chaos. - We simplify your management process - We reduce your service costs - We improve your service levels and client satisfaction - We measure the productivity of the whole operation Some of our more than 100 clients are Fortune 500 and we serve an average of 650.000 daily interactions in LATAM & Europe. S1 team is made up of professionals from the Contact Center industry with over 15 years of experience. We understand that each client and operation are unique, that is why our platform is flexible enough to provide tailor-made solutions to each one of them.