SAED.
Walaa ElGendy has extensive work experience in the customer service field. Currently, they serve as the Head of Customer Service and Business Development at SAED, a position they have held since March 2022. Prior to this role, they worked at Etisalat as a Call Center Operations Manager from January 2019 to March 2022. From January 2016 to January 2019, they worked at ccc by stc as the Customer Service Operations Manager Inbound and Outbound. Before that, they were the Customer Care Manager at Tallita from December 2014 to January 2016. Walaa's early career involved various roles at Vodafone Egypt, including Customer Service Supervisor from June 2012 to December 2014, Customer Service Team Lead from October 2007 to June 2012, and Customer Service Representative from July 2004 to October 2007.
Walaa ElGendy obtained a Bachelor's degree in Accounting from Ain Shams University, where they studied from 2000 to 2004.
SAED.
SAED is an established human resources solutions company that is licensed by the Ministry of Human Resources & Social Development (License #20) since 2014 with a paid-up capital of SR100,000,000. SAED is a leader in manpower services covering: -Expat manpower sourcing and secondment -Seasonal workers -Domestic workers With its international partnerships, SAED provides the best and most suitable talents to its clients across the Kingdom of Saudi Arabia, fully compliant with local and international rules and regulations by following the highest ethical practices. Our Vision: Leading the recruitment sector by providing comprehensive labour related solutions and professionally satisfying the needs of clients for both corporate and individual sector. Our Mission: We strive to achieve the optimal objectives on which our business system is based by: 1) Providing solutions and labour services to meet the expectations of our clients, in the public, private, and individual sectors. 2) Preserving a strong image of KSA as a leader of human rights protection. 3) Modelling our pragmatic processes by utilizing the latest technology in our operations, guided by the best global professionals augmenting exemplary expertise. 4) Contributing to the organization of the manpower sector and workers’ movement within KSA.