Safaricom
Henry Ochieng is an experienced Senior Manager at Safaricom PLC, overseeing Enterprise Care and Fibre Care since April 2008, with a focus on enhancing customer care for enterprise clients and establishing a Contact Centre as a Service to drive revenue. Prior roles include Senior Manager for Enterprise & Social Media Care and Senior Call Centre Manager, where responsibilities centered on managing call center operations to ensure exceptional customer satisfaction. Previously, Henry Ochieng served as Operations Supervisor at MultiChoice Kenya, Customer Service Manager at Flashcom Limited, and Call Centre Group Leader at Celtel Kenya (Zain). Henry Ochieng holds a BA in Communications from Daystar University.
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Safaricom
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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. With over 29 Million subscribers and an estimated market share of 67%, the Company has the widest modern mobile network coverage in Kenya and prides in its experienced shareholders, attractive tariffs, a nationwide network of effective dealers, high caliber staff and management enabling it to maintain its position as the region’s mobile market leader. M-PESA has over 23 million subscribers, supported by a nationwide agent network of over 156,000 outlets. M-PESA is the world's most developed biggest mobile payment system.