Safaricom
Linda Kendi is an experienced Call Center Team Manager at Safaricom, with a tenure that began in August 2011. In this role, Linda manages a team of over 20 call center agents, focusing on training, coaching, and enhancing performance and productivity, along with developing training programs to improve the onboarding process. Prior to this, a World of Difference Volunteer position at Sabatia Eye Hospital and Safaricom Foundation involved conducting needs assessments, strategic development, and fundraising activities. Linda's career began as a Quality Analyst at Safaricom Limited from December 2008 to August 2011, where monitoring call quality and providing training were key responsibilities. Linda Kendi holds a Bachelor of Arts in Community Development and Communications from Daystar University.
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Safaricom
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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. With over 29 Million subscribers and an estimated market share of 67%, the Company has the widest modern mobile network coverage in Kenya and prides in its experienced shareholders, attractive tariffs, a nationwide network of effective dealers, high caliber staff and management enabling it to maintain its position as the region’s mobile market leader. M-PESA has over 23 million subscribers, supported by a nationwide agent network of over 156,000 outlets. M-PESA is the world's most developed biggest mobile payment system.