Safaricom
Makena Caroline is a seasoned professional with extensive experience in the telecommunications industry, currently serving in Ethics & Compliance at Safaricom PLC since September 2023. Prior to this role, Makena held the position of Commercial Manager for Device Financing at Safaricom Telecommunications Ethiopia PLC from November 2021 to August 2023, and led the Program Management Office focused on Legal, Risk, and Regulatory aspects at Safaricom Limited from July 2009 to December 2021. Expertise includes digital transformation, process automation, team management, and customer experience enhancement. Educational credentials include a Master’s Degree in ICT Policy and Regulation from Jomo Kenyatta University of Agriculture and Technology, a Diploma in Total Quality Management from the Kenya Institute of Management, and a Bachelor of Education in Economics and Geography from Moi University.
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Safaricom
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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. With over 29 Million subscribers and an estimated market share of 67%, the Company has the widest modern mobile network coverage in Kenya and prides in its experienced shareholders, attractive tariffs, a nationwide network of effective dealers, high caliber staff and management enabling it to maintain its position as the region’s mobile market leader. M-PESA has over 23 million subscribers, supported by a nationwide agent network of over 156,000 outlets. M-PESA is the world's most developed biggest mobile payment system.