Safaricom
Winnie Nyambura has extensive experience in customer experience management, currently serving as the Customer Experience Manager in Experience Assurance at Safaricom Limited since November 2005. In this role, Winnie develops customer experience strategies for various channels, monitors experience quality, and ensures adherence to standards. Previous positions at Safaricom include Quality and Business Process Manager, Retail Center Manager, Team Leader in Retail Operations, and Customer Care Representative. Prior to joining Safaricom, Winnie worked as a Direct Sales Representative at Standard Chartered Bank, focusing on business growth and development. Academically, Winnie holds a Master's degree in Project Planning and Management from the University of Nairobi (2007-2010) and a Bachelor's degree in Education and Human Resource Development from Kenyatta University (2001-2004).
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Safaricom
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Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. With over 29 Million subscribers and an estimated market share of 67%, the Company has the widest modern mobile network coverage in Kenya and prides in its experienced shareholders, attractive tariffs, a nationwide network of effective dealers, high caliber staff and management enabling it to maintain its position as the region’s mobile market leader. M-PESA has over 23 million subscribers, supported by a nationwide agent network of over 156,000 outlets. M-PESA is the world's most developed biggest mobile payment system.