Cameron Draper

Cameron Draper has a diverse and extensive work experience. They started their career in 2002 as an IT Customer Support Specialist II at Zions Bancorporation. They also held the position of DCS Technical Project Supervisor at Zions Bancorporation, where they were responsible for leading a distributed Field Services Queue Management team.

In 2015, Cameron joined Centrify Corporation as a Technical Support Engineer. In this role, they acted as the technical point of contact for Centrify Identity Service Support and managed high-profile escalations. They also delivered product training to support staff and drove process and policy improvements.

After that, in 2019, Cameron joined Idaptive as a Technical Support Engineer and later assumed roles such as Team Lead, Manager, and Senior Manager of Technical Support. In these positions, they were responsible for managing support operations, ensuring compliance with SLAs, and organizing escalation management with Engineering and Development teams.

In 2020, Cameron joined CyberArk as a Senior Manager of Enterprise Support. They led and mentored the Americas Identity Enterprise Support Team and managed business and technical escalations. They also ensured the development of their team members and achieved resolutions to customer incidents.

Currently, Cameron works at SafeBreach as a Director of Global Technical Support and TAM, where they are responsible for providing support to customers and managing the Technical Support team.

Overall, Cameron Draper has a strong background in technical support and management, with a focus on customer satisfaction, process improvement, and team development.

Cameron Draper's education history begins with their completion of General Studies at Hillcrest High School from 1994 to 1996. Following this, they pursued a degree in Computer Sciences and Information Systems at Salt Lake Community College from 1996 to 1999.

Additionally, Cameron Draper has obtained several certifications, including Criticism & Discipline Skills for Managers and Supervisors, Making the Transition from Staff to Supervisor, and How to Supervise People. These certifications were obtained from Pryor Learning | Fred Pryor Seminars | CareerTrack in 2019. It is worth mentioning that Cameron Draper also holds various certifications, such as A+, N+, MCP, MCDST, and SCCM, although no specific information regarding the institution or the year of obtaining these certifications is provided.