Sagacity
Hakim A. has over 20 years of experience in revenue assurance and operations roles in the telecommunications industry. Hakim currently serves as the Head of Revenue Assurance at Sagacity since 2023. Prior to this, Hakim held various positions at BT, including Head of Group Business Assurance Consumer from 2019 to 2022, Group Head of Operations & Analytics from 2016 to 2019, and Revenue Assurance Senior Manager from 2014 to 2016. Hakim also worked at Vodafone as a Revenue Assurance Manager from 2008 to 2014, where they managed a team responsible for developing controls and reporting platforms. Before that, Hakim worked at T Mobile UK Retail as a Revenue Assurance Consultant from 2003 to 2008 and as a Revenue Assurance Analyst from 2001 to 2003. Overall, Hakim's work experience demonstrates their expertise in revenue assurance, strategy development, risk management, and team management.
Hakim A. holds a Bachelor of Arts degree in Accounting and Finance from the University of Brighton. Additionally, they have obtained certifications as a BQF Lean practitioner from BQF in 2019, and as a Certified Management Accountant (CMA) from CIMA.
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Sagacity
Data makes the world go round. Every day, we generate it, use it, consume it, and demand it. At Sagacity, we are all about the intelligent use of data. We work with some of the country’s leading brands to support them in making wise decisions powered by data. We help them transform their customer data into a structure they can use, enabling them to improve it, make sense of it, and drive value from it. Founded in 2005, we are a customer-centric business with a World Class +82 Net Promoter Score. We believe data should be at the heart of every company. While we are sector agnostic, primarily our clients are in the water, energy, telecoms, financial services, charity, and retail sectors. We help them improve their customer prospecting and marketing, customer management, billing, collections, and retention over the lifetime of the customer. We believe that the reason for our World Class Net Promoter Score is because of the talent we employ and nurture, our team environment as well as our ethos – for us it is a mindset thing… We are a purpose led company and we believe that purpose comes before profit. We believe that if we achieve our purpose then everything else will follow. From a client perspective that means we engage to deliver successful client outcomes rather than limiting ourselves to delivering contracted outputs. Delivering outputs delivers the contract. Joining the dots delivers the outcome.