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Dr. Rajaram Natarajan

Senior Vice President Client Services at Sagility

Dr. Rajaram Natarajan has a diverse work experience spanning various roles and industries. Dr. Rajaram is currently employed as the Senior Vice President of Client Services at Sagility, a position they have held since June 2023. In the same year, they also began working as a Visiting Faculty at IIM Rohtak Executive Education and a Visiting Professor at Indian Institute of Management Nagpur.

Before joining Sagility, Dr. Natarajan had an extensive tenure at Cognizant, starting in December 2016. At Cognizant, they held multiple roles, including Associate Vice President of Service Delivery and Senior Director of Operations. In these positions, they were responsible for overseeing global service delivery for clients in the US health insurance sector and managing a team across diverse clients and lines of business. Dr. Rajaram played a key role in driving digital transformation and ensuring client satisfaction.

Prior to Cognizant, Dr. Natarajan worked as the Global Delivery Lead at Concentrix from September 2011 to March 2016. Dr. Rajaram was instrumental in delivering high-quality and cost-effective services across multiple clients and lines of business, contributing to the company's growth and reputation.

From 2006 to 2011, Dr. Natarajan served as the Vice President and Assistant Vice President of Operations at HGS - Hinduja Global Solutions. During this time, they led operations for telecommunications and US health insurance clients, making significant contributions to the company's success.

In addition, Dr. Natarajan has held managerial positions at KARVY Global Solutions Limited, Nipuna Services Limited, HSBC Electronic Data Processing India Pvt. Limited, and CyberBills India Pvt. Ltd.

Overall, Dr. Rajaram Natarajan brings a wealth of experience and expertise in global service delivery, client management, and operations leadership to their current role at Sagility.

Dr. Rajaram Natarajan has a diverse educational background. Dr. Rajaram received their Fellow Program in Management degree in Production, Operations, and Decision Sciences from XLRI Jamshedpur in the years 2015-2023. Prior to that, they obtained an AMP from Indian Institute of Management Bangalore and ESADE Business School, Spain in 2008-2009, with a focus on Organization Behavior, Operations, Finance, Strategy, and Leadership. Dr. Natarajan also holds an MBA in Marketing from ITM Group of Institutions, earned between 1994-1996. Dr. Rajaram'sundergraduate degree, a BE in Electronics, was obtained from Padmashree Dr D. Y. Patil Vidyapeeth from 1990-1994. Additionally, Dr. Natarajan holds the ACC certification from the International Coach Federation, which they achieved in December 2014. Prior to their higher education, they attended St. Mary's high school in India.

Location

Aubrey, United States

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Sagility

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We are a global leader in business process management and optimizing the member/patient experience. Sagility (formerly a part of Hinduja Global Solutions) is a tech-enabled BPM services provider and a thought partner providing a broad spectrum of transformational services to enable our clients to provide efficient and high-quality care across the Healthcare system. Sagility combines industry-leading technology and transformation driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 30,000 employees across 5 geos (India, US, Philippines, Jamaica, and Colombia) and 15 cities. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.