Sagility
Freya D. has a range of work experience spanning from 2004 to 2023. Freya is currently the Director of Operations at Sagility, a position they have held since April 2023. Prior to this, they worked as a Senior Operations Business Partner at Eastvantage from February 2022 to April 2023. From June 2021 to February 2022, they were an Operations Manager at PSG Global Solutions. Before that, they held various positions at Concentrix, starting as an Inbound Sales Representative in October 2012, and eventually becoming a Senior Operations Manager until May 2021. Prior to joining Concentrix, they worked as an Inbound Sales Representative at Aegis PeopleSupport Philippines Inc. from January 2009 to October 2012. Freya also has experience as an Accounting Sales Clerk at Anscor-Casto Travel Corporation from June 2008 to October 2008, and as a Sales Crew member at McDonald's from April 2004 to April 2005.
Freya D. obtained a Bachelor's Degree in Computer Science from AMA University in 2001-2002. Freya then pursued further education at Samson College of Science and Technology, earning a Bachelor of Science in Computer Science in 2002-2003. In terms of additional certifications, Freya has completed various courses and programs, including Project Initiation: Starting a Successful Project and Foundations of Project Management from Coursera. In addition, they obtained certifications such as COPC Certified, The Seven Habits of Highly Effective People, Brilliant at the Basics Training, Six Sigma - Yellow Belt Certified, and Leadership Enhancement and Advancement Program Module 1, all from Concentrix.
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Sagility
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We are a global leader in business process management and optimizing the member/patient experience. Sagility (formerly a part of Hinduja Global Solutions) is a tech-enabled BPM services provider and a thought partner providing a broad spectrum of transformational services to enable our clients to provide efficient and high-quality care across the Healthcare system. Sagility combines industry-leading technology and transformation driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. We optimize the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 30,000 employees across 5 geos (India, US, Philippines, Jamaica, and Colombia) and 15 cities. Sagility Technologies uses a holistic consulting approach to identify the root causes of healthcare payer and provider pain points, analyze the issues, and provide a complete solution that encompasses people, process, and technology platform improvements. Equipped with a strategic solutions mindset, our core focus is on what most benefits the client. Combining healthcare operations and technology experience with advanced UI, UX, and analytics expertise, we develop and deploy customized solutions for our client’s business. Additionally, with our extensive global resources and facilities, we provide the best service/price ratio for any service outsourcing needs.